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Membership FAQ

Membership Subscriptions Frequently Asked Questions

How does a membership subscription work?  After choosing a membership term and completing the checkout process you will then sign into your account on the Svg Stop website. (website sign in here) Then everything on the website will have a price of $0. Add the items you would like to your cart. Then complete the checkout process. Download as usual.

How often am I billed?  You will choose your subscription term of 3 months, 6 months, or 1 year. This will determine how often you are billed for a subscription. If you choose a 3 month subscription, your payment method will be billed automatically every 3 months and your subscription will be renewed for an additional 3 months. 

Can I change my subscription term or payment method? Yes, you make make changes to your subscription term and update your payment method and personal information at anytime by logging into your subscription account. (membership log in here)

Can I get a refund for a membership subscription? No, we do not offer refunds for membership subscriptions. 

How do I cancel my subscription? You may cancel your membership subscription at any time. To do so, simply log into your membership account. Once logged in, there will be a grey box (with 3 lines) above your email address, click on it. This will drop down a menu, choose subscriptions. Click on the blue plus sign beside your membership. Here you will choose cancel. Then confirm this cancellation in the pop up box.
*Please note, cancellations are effective immediately. No refunds will be given for any remaining subscription term.